Before You Begin

Safety: Stop the machine, follow the site lockout/tagout procedure, verify that hazardous energy is controlled, and release or secure stored mechanical and pneumatic energy before opening a panel, removing a guard, or adjusting components. Electrical work must be performed by a qualified technician.

Material Feed Chain Loss of Synchronization Issue

Loss of synchronization between the left and right material feed chains can occur when there is a disproportional amount of load on the side or the other.

STEPS TO DIAGNOSE THE ISSUE

1. Check the load on the conveyors within the software
2. Verify that nothing is mechanically jamming the conveyors. Example: Cotter pin sticking out or a small piece of wood.
3. Using the software check which side shows the error most by moving each side independently.
4. Check the encoders to make sure that they are secure and not moving or rotated.
5. If the error persists you will need to replace an encoder.

If you have determined that you need to replace the encoder please see this article for additional instructions:

Encoder replacement

Confirm the Result

After restoring the machine through the approved startup procedure, confirm that the position or count changes in the correct direction, returns consistently, and reaches the commanded value without an encoder, calibration, or overrun warning.

Escalate When

If the issue remains, record the exact on-screen message, affected component, indicator-light state, and the last change made. Provide those details to Enventek Technical Support; do not repeatedly recalibrate or replace parts without identifying the cause.